Return/exchange requests for ready to ship items must be made within 14 days of receipt of your order and must be pre-authorized by Chianto by Sheila. Qualifying returns will be assigned an authorization code that must be included with your return. Credits will only be given once the item is received at Chianto by Sheila and the condition of the returned item is verified. To request a return/exchange authorization code, send relevant information (i.e. product number, date of purchase, method of payment, receipt number and reason for return/exchange) to email@example.com or by phone at (204)261-9208.
Returns without the appropriate documentation and authorization will not be processed.
All returned items, whether for credit or exchange, must be in its original condition with all tags attached. The item must not be worn, soiled or damaged in any way. Any evidence of wear, soiling or damage will void the return. Undamaged, original packaging (if applicable) must also be returned.
Shipping and handling charges are not refundable. We recommend insuring your return package for your protection - Chianto by Sheila will not accept responsibility for lost or stolen return packages. Take care with your return packaging. Chianto by Sheila recommends product be returned in the original shipping package. Once the product has been received and its condition confirmed, you will be advised by e-mail. Allow 14 days for processing your credit or exchange.
There are no returns/exchanges on special order items, alterations or custom work orders including personalization.
Chianto by Sheila will not share your personal information with other organizations, groups or businesses. Your e-mail address will not be shared with other groups or businesses.
Effective January 1, 2008 Chianto will collect the 5% Goods and Services Tax (GST) on all orders shipped to points in Canada in accordance with federal legislation. Effective July 1, 2013 an 8% Provincial Sales Tax (PST) will be charged, as applicable, on orders shipped to Manitoba addresses.
Chianto by Sheila gift certificates are available in amounts of $20.00 or more (Canadian funds only). When redeeming gift certificates the amount of the gift certificate will be subtracted from the total order amount (including applicable taxes, shipping & handling). Any amount remaining on the gift certificate will be kept on file in the form of a Chianto credit voucher. To order your gift certificates, contact firstname.lastname@example.org.
Purchased gift certificates do not have an expiry date as per Manitoba provincial legislation.
Gift certificates donated as part of a promotional or sponsorship package expire one (1) year from the date of issue.
On-line colour swatches are provided as a reference only. Due to differences in monitors and hardware as well as the variations and limitations of computers, on-line colour swatches may not be “true”. In addition, the small swatch square may look quite different from a larger piece of the actual fabric.
To receive an actual fabric sample before placing an order, contact email@example.com. There is no charge for fabric samples. Fabric samples will be sent by standard post.
All photographs, images, content and design elements found on the pages of the Chianto by Sheila website are copyright of Sheila Somers and Chianto by Sheila unless otherwise indicated. Reproduction in any form of any portion of the Chianto website content or the products designed by Chianto is strictly prohibited without prior written consent.
Questions or concerns regarding Chianto copyright should be directed to firstname.lastname@example.org.