Terms & Conditions

Colour Disclaimer

On-line colour swatches are provided as a reference only. Due to differences in monitors and hardware as well as the variations and limitations of computers, on-line colour swatches may not be “true”. In addition, the small swatch square may look quite different from a larger piece of the actual fabric.

To receive an actual fabric sample before placing an order, contact info@chianto.ca. There is no charge for fabric samples. Fabric samples will be sent by standard post.

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Copyright

All photographs, images, content and design elements found on the pages of the Chianto by Sheila website are copyright of Sheila Somers and Chianto by Sheila unless otherwise indicated. Reproduction in any form of any portion of the Chianto website content or the products designed by Chianto is strictly prohibited without prior written consent.

Questions or concerns regarding Chianto copyright should be directed to sheila@chianto.ca.

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Gift Certificates

Chianto by Sheila gift certificates are available in amounts of $20.00 or more (Canadian funds). When redeeming gift certificates the amount will be subtracted from the total order amount (including applicable taxes, shipping & handling). Any amount remaining on the gift certificate will be issued in the form of a Chianto credit voucher. To order your gift certificates, contact sales@chianto.ca.

Purchased gift certificates do not have an expiry date as per provincial legislation.

Gift certificates donated as part of a promotional or sponsorship package will expire one (1) year from date of issue.

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Privacy Policy

Chianto by Sheila will not share your personal information with other organizations, groups or businesses. Your e-mail address will not be shared with other groups or businesses.

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Returns & Exchanges

Requests for returns and exchanges on product line items must be made within 14 days of receipt of your order and must be pre-authorized by Chianto by Sheila. Qualifying returns will be assigned an authorization code that must be included with your return. Credits will only be given once the item is received at Chianto by Sheila and the condition of the returned item is verified. To request a return/exchange authorization code, send relevant information (i.e. product number, date of purchase, method of payment, receipt number and reason for return/exchange) to sales@chianto.ca or by phone at (204)261-9208.

Returns received without the appropriate documentation and authorization will not be processed.

All returned product, whether for credit or exchange, must be in its original condition with all tags attached. The item must not be worn, soiled or damaged in any way. Any evidence of wear, soiling or damage will void the return. Undamaged, original packaging (if applicable) must also be returned.

Shipping and handling charges are not refundable. We recommend your return package be insured for your protection - Chianto by Sheila will not accept responsibility for lost or stolen return packages. Take care with your return packaging. Chianto by Sheila recommends you return the products in the packaging in which you received it, whenever possible. Once the product has been received by Chianto by Sheila and its condition confirmed, you will be advised by e-mail. Please allow 14 days for processing once your return is received.

There are no returns/exchanges on special order items, alterations or custom work orders including personalization.

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Sales Taxes

Effective January 1, 2008 Chianto will collect the revised 5% Goods and Services Tax (GST) on all orders shipped to points in Canada in accordance with the new federal legislation. A 7% Provincial Sales Tax (PST) will be charged, as applicable, on orders shipped to Manitoba addresses.

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