photo: Julia Unchura
photo: Images by PW

Custom Order Process

To place a custom work order:

  1. A non-refundable deposit of $75.00 is required prior to the commencement of any design sketches — to be paid at time of initial consultation. The deposit will be applied to the total price of the custom order upon completion. Payment may be made by cash, money order or credit card (Visa and Mastercard only).

  2. Once a deposit is received and verified, a sketch set will be developed for your perusal (minimum of 3; maximum of 5 unless other arrangements are made). Sketch consultation can be done in studio, by phone, by e-mail or by regular mail. If applicable, elements from one sketch may be combined with elements from a second sketch to arrive at the costume design best suited for your needs.

  3. Once a design has been finalized, fabric swatches will be collected and examined either in studio, by e-mail or through regular mail. Final fabric selection will be determined by athlete preferences and suitability for the chosen design components.

  4. Once design and fabric elements have been confirmed, a price quote will be provided including all material and labour costs as well as the terms and conditions of the project, with a time frame for completion as per your specifications and needs. This price quote will be a maximum cost and will clearly outline what is included in the price quote. Applicable taxes and shipping and handling will NOT be included in the price quote.

  5. Before work can commence on your custom order, written confirmation of the quote is required. In addition, a further deposit equal to one-half (½) of the total cost must be received and confirmed. Payment may be made by credit card (Visa, Mastercard), cash or money order/transfer.

  6. Once the additional deposit and written confirmation are received, physical work will commence on the custom design order. The time period for delivery will be a minimum of six (6) weeks from confirmation date unless stated otherwise in the confirmation correspondence. RUSH orders may be available at an additional cost.

  7. Once a design and price have been confirmed, any changes to the design elements or fabric choices may result in an additional charge above and beyond those charges outlined in the quote. It is important to ensure that all your concerns regarding your custom design have been addressed prior to commencement of production of your order.

This custom order process applies to all custom orders effective December 1, 2011.

PLEASE NOTE: At certain times of the year, Chianto’s workload is significantly heavy and delivery time frames will be longer. You are encouraged to place your order early to ensure delivery and avoid additional charges.

Once production has commenced, the custom order remains the property of Chianto by Sheila until all outstanding balances have been paid in full and confirmed by Chianto. Any cancellation of a custom order by the customer will result in the forfeit of any and all deposits.